Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jul 2022 02:00:07 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery ashkar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashkar Bot:  Hi Ashkar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9577661810 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528729086            12:23 AM, 11th Jul                   Mazen                   Hi Ash
 kar, thank you for contacting us. This's Mazen We would be happy to help you.           12:25 AM, 11th Jul                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           12:25 AM, 11th Jul                   Mazen                   Is this contact number is right  +971528729086?           12:26 AM, 11th Jul                     ashkar                    Yes           12:27 AM, 11th Jul                   Mazen                   please accept our sincere apologies for this unexpected delay. Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +971528729086           12:29 AM, 11th Jul                     ashkar                    I would like to cancel the order           12:29 AM, 11th Jul                   Mazen                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. Howe
 ver, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:30 AM, 11th Jul                   Mazen                   Do you have any other inquiries that we can help with?           12:31 AM, 11th Jul                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:33 AM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4607012