Subject: Ticket Assigned - Conversation with ghalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jul 2022 02:00:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghalia ghalia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghalia Bot:  Hi Ghalia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8177637251 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565544275            03:30 PM, 10th Jul                   Aya       
             Hello Ghalia, I am Aya, thank you for contacting us. how may I help you today.           03:30 PM, 10th Jul                     ghalia                    i would like to change my number           03:30 PM, 10th Jul                     ghalia                    i accidentally typed the wrong number and i havent recieved my order yet           03:31 PM, 10th Jul                   Aya                   Could you please provide me with the correct contact number           03:32 PM, 10th Jul                     ghalia                    65544275           03:32 PM, 10th Jul                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:33 PM, 10th Jul                   Aya                   We will get in touch with you
  at the soonest through your email           03:33 PM, 10th Jul                   Aya                   Is there anything else may I assist you?           03:33 PM, 10th Jul                     ghalia                    i have been waiting for my order since saturday and nothing has arrrived           03:33 PM, 10th Jul                     ghalia                    i would like to know when it will be dellivered           03:34 PM, 10th Jul                   Aya                   Please allow us so that we can update the contact number to the courier           03:35 PM, 10th Jul                   Aya                   And we will try our best to deliver it at the soonest we can           03:35 PM, 10th Jul                     ghalia                    okay           03:35 PM, 10th Jul                   Aya                   Is there anything else may I assist you?           03:35 PM, 10th Jul                     ghalia                    no thanks           03:35 PM, 10th Jul       
             Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:37 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606037