Subject: Ticket Assigned - Conversation with shandarsha vp
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 08:16:56 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shandarsha vp shandarsha vp                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shandarsha vp Bot:  Hi Shandarsha Vp ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589100750            11:57 AM, 08th Jul                   Mohammed                   Hi Shandarsha, Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:57 AM, 08th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           11:59 AM, 08th Jul                   Mohammed                   Hi Shandarsha, I'm not getting a response from you. Are we still connected?           12:01 PM, 08th Jul                     shandarsha vp                    /startOver           12:03 PM, 08th Jul                     shandarsha vp                    Hai           12:03 PM, 08th Jul                     shandarsha vp                    /startOver           12:03 PM, 08th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           12:04 PM, 08th Jul                     shandarsha vp                    9577443938           12:05 PM, 08th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:06 PM, 08th Jul                   Mohammed                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:06 PM, 08th Jul                   Mohammed                   Is there anything else may I assist you?           12:06 PM, 08th Jul                     shandarsha vp                    But there is no option  coming for order number           12:08 PM, 08th Jul                   Mohammed                   Do you want to return the itme?           12:09 PM, 08th Jul                     shandarsha vp                    Yes           12:09 PM, 08th Jul                     shandarsha vp                    Because  of size issue           12:10 PM, 08th Jul                   Mohammed                   Please share the item name that i can create the return request           12:11 PM, 08th Jul                   Mohammed                   Hi Shandarsha, I'm not getting a response from you. Are we still connected?           12:12 PM, 08th Jul                   Mohammed                   Hi Shandarsha, I have not received a response from you still, please confirm if we are still connected?           12:14 PM, 08th Jul                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:16 PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4601195