Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 07:12:00 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565060095            10:49 AM, 08th Jul                   Mohammed                    Hi , Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:51 AM, 08th Jul                     hi                    Hi I am trying to refund from last few days I can not find a way           10:52 AM, 08th Jul                     hi                    No seal           10:53 AM, 08th Jul                     hi                    This nyx foundation it’s not the same mean the liquid is like a water not original it seems           10:53 AM, 08th Jul                     hi                    Other than mascara was opened           10:54 AM, 08th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           10:54 AM, 08th Jul                     hi                    1min           10:54 AM, 08th Jul                     hi                    9577109486           10:56 AM, 08th Jul                     hi                    ??           10:57 AM, 08th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:58 AM, 08th Jul                     hi                    R u there           11:00 AM, 08th Jul                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           11:02 AM, 08th Jul                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           11:03 AM, 08th Jul                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           11:05 AM, 08th Jul                   Mohammed                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.   Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:06 AM, 08th Jul                   Mohammed                   Is there anything else may I assist you?           11:06 AM, 08th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 AM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4600986