Subject: Ticket Assigned - Conversation with zainab ebrahim abdulaziz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 07:48:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab ebrahim abdulaziz zainab ebrahim abdulaziz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zainab ebrahim Bot:  Hi Zainab Ebrahim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333472981 Bot:  Please wait while we transfer you to an agent Agent:  Hi Zainab I am Mais, Thank you for contacting us, How may I help you today Customer:  Hi Customer:  7372566148 Customer:  Order number Customer:  Still processing Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  I would like to add another same two pieces of that hand wash Customer:  You got any solution for this ? Agent:  We are sorry but we can not amend on the order after it has been processed Agent:  You can cancel the order and order again or you can make a new order Customer:  Any other solution Customer:  If Customer:  I cancelled will I get refunded immediately or how Customer:  ? Agent:  The refund will be to your my credit in the app Customer:  Immediately? Agent:  It will take sometime Customer:  So I can order now again Customer:  How long Agent:  1-2 days Customer:  Will not get refunded for the delivery charges? Agent:  You can place a new order with the item you wish to have Agent:  You will be refunded for the amount you paid to your my credit in the app with us Customer:  But if am placing a new order now i will be charged for another delivery costs Customer:  Plus waiting for 2 more days Customer:  Till the items are no longer available Customer:  They're limited stocks Customer:  And just discovered there are still only 2 pieces more left Customer:  They just appeared now in the application Agent:  You can order it in a seperated order now Customer:  And want to add them to my ordr since it is still processing Customer:  Order* Agent:  Ok do you want mw to cancel the order now? Customer:  If I cancel it now I will have to wait 2 more days ! Customer:  Till the items are no longet available Agent:  You can order mediately Customer:  But you said 2 more days till i get them on my credit Customer:  The items will no longer be available after 2 days Agent:  How can I assist you now ? Customer:  Can I choose a pick up option at the branch in charge for my delivery and then they pick them as well ? Customer:  Without the need for another delivery charges now Agent:  You can choose to order as click and collect and pick it up from the store Customer:  They cannot deliver it with my current order ?? Customer:  If im choosing the same branch in charge for my delivery Agent:  NO sorry this is not an available option Customer:  And i can not get refunded immediately? Customer:  So I order now Customer:  If am going to cancel Customer:  ? Agent:  I can cancel the order now for you and you can order again Customer:  But you said I will wait 2 more days Customer:  Till i get refunded Customer:  The refund is needed now im to make an order now immediately Agent:  How can I assist you ? Customer:  I already shared my issue Agent:  It is an automatic process it may took the mentioned time Agent:  If you wish to cancel the order please inform us or you can order the ne items in a separated order Customer:  If am choosing collect Customer:  How long they could be kept there Agent:  For 14 days Customer:  In the store Agent:  The order will stay in the store for 14 days before it return back to our warehouse Customer:  14 days maximum? Agent:  Yes Agent:  From the day you receive the message that the order is ready for pick up Customer:  No online payment for this? Customer:  Cause it's kinda risky Customer:  Can I pay with cash Agent:  The click and collect orders are pre paid orders Customer:  Cannot be paid with cash or only online payment? Agent:  It can be paid with online payment Customer:  I mean can i pay  the day  of pick up ? Agent:  No sorry this is not available Customer:  Only a prior payment required? Agent:  Yes Customer:  14 days from the day of receiving a message Agent:  Yes Customer:  Can i make another pick up orders with home centrepoint stores like homecentre and max Customer:  And then receive them all together Customer:  From the same branch i choose? Customer:  Within the 14 days Customer:  ? Agent:  You can choose  the same branch Agent:  But each order will be treated separately Customer:  I know Customer:  But for the pick up Customer:  Where do i go if am choosing marina mall Agent:  You go to the mentioned mall Agent:  To the branch you choose in that mall Customer:  Where the items are ? Customer:  I get notified? Agent:  Yes you will be notified with an sms Customer:  I go to the cashier of lifestyle ?  To pick the items Agent:  Yes Customer:  Alright Customer:  Thank you Customer:  If am choosing something also from home centre Customer:  There is a pick up option in marina mall as I see in the site Customer:  But in marina mall there is only home box Agent:  Each brand has it is own pick up location Customer:  Home centre has a pick up in marina mall Customer:  But they don't have a store there Customer:  They have an option for pick up in marina mall as I can see Customer:  Alright Customer:  Appreciate ur help Customer:  Thanks Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day! Customer:  Thanks mais Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zainab ebrahim abdulaziz Bot:  Hi Zainab Ebrahim Abdulaziz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Zainab  I am Mais, Thank you for contacting us, How may I help you today Customer:  Hi Customer:  Mais Customer:  If am choosing a pick up from store and my order ks ready just now Customer:  How long it will be there ? Agent:  It will be in the store for 14 days Agent:  Before goes back to our warehouse Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zainab ebrahim abdulaziz Bot:  Hi Zainab Ebrahim Abdulaziz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  May I know How can I help you ? Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  zainab ebrahim abdulaziz Bot:  Hi Zainab Ebrahim Abdulaziz ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:27 AM, 06th Jul                   Mohammed                    Hi Zainab, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:35 AM, 06th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           11:37 AM, 06th Jul                   Mohammed                   Hi Zainab, I'm not getting a response from you. Are we still connected?           11:40 AM, 06th Jul                   Mohammed                   Hi Zainab, I have not received a response from you still, please confirm if we are still connected?           11:43 AM, 06th Jul                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:47 AM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4590540