Subject: Ticket Assigned - Conversation with osama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 05:46:20 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama osama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  osama Bot:  Hi Osama ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560750795            09:31 AM, 06th Jul                   Mohammed                    Hi Osama, Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:31 AM, 06th Jul                     osama                    Hello Mohammed           09:32 AM, 06th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           09:32 AM, 06th Jul                     osama                             09:33 AM, 06th Jul                   Mohammed                   Hi Osama, I'm not getting a response from you. Are we still connected?           09:33 AM, 06th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:34 AM, 06th Jul                     osama                    This one           09:34 AM, 06th Jul                     osama                    You didn’t even heard my issue           09:34 AM, 06th Jul                   Mohammed                   Please provide us with more details about your inquiry so we can further assist you.           09:35 AM, 06th Jul                     osama                             09:36 AM, 06th Jul                     osama                    These pyjama i found only the trousers without the top neck shirt           09:36 AM, 06th Jul                   Mohammed                   After checking your order, we found out that your order has been delivered completely. If you still believe that the item is missing please contact us again.           09:37 AM, 06th Jul                     osama                    Yes delivered but it’s not complete           09:38 AM, 06th Jul                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a incomplete item  issue however, we do not have an exchange option available online at this time.           09:39 AM, 06th Jul                   Mohammed                   In the meantime, an exchange is not available at www.Centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:40 AM, 06th Jul                   Mohammed                   Is there anything else may I assist you?           09:43 AM, 06th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 AM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589987