Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 16:17:38 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello i have placed and order today.           08:04 PM, 13th Feb                     User                    However I received my order incomplete           08:05 PM, 13th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed, How may I help you?           08:06 PM, 13th Feb                     User                    I received my order incomplete           08:07 PM, 13th Feb                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           08:07 PM, 13th Feb                     User                    Order number is 8234438849           08:08 PM, 13th Feb                   Mohammed                   We would also request you to provide us some snapshots of the missing item you received.           08:09 PM, 13th Feb                     User                             08:09 PM, 13th Feb                     User                    This ones pair is missing           08:09 PM, 13th Feb                     User                    Last ear ring's pair is missing           08:11 PM, 13th Feb                     User                             08:11 PM, 13th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           08:12 PM, 13th Feb                     User                    Sure           08:12 PM, 13th Feb                   Mohammed                   We would like to inform you that we have processed the refund of amount (1.25 KWD) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:15 PM, 13th Feb                   Mohammed                   Is there anything else may I assist you?           08:15 PM, 13th Feb                     User                    Is it possible to replace this with new complete set?           08:16 PM, 13th Feb                   Mohammed                   We are sorry the rrfund has been done.           08:17 PM, 13th Feb                     User                    Ok no problem           08:17 PM, 13th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:17 PM, 13th Feb                     User                    Thank you           08:17 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095839