Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 15:50:59 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello there. i just want to confirm the product we ordered online, we received the receipt but one product which is graco stroller is not included in the list. why is it? is the product not available or it will be delivered soon or what? please let us know. order reference is 6273307994           07:19 PM, 13th Feb                     User                    thank you. hoping for your kindest response           07:20 PM, 13th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed, How may I help you?           07:21 PM, 13th Feb                     User                    regarding our order sir. we received the receipt but one product is not included which is graco stroller, i want to know why. order number is 6273307994           07:23 PM, 13th Feb                     User                    please let me know if the product is not available or your staff is still checking if its available or not           07:24 PM, 13th Feb                     User                    thanks           07:24 PM, 13th Feb                     User                             07:25 PM, 13th Feb                     User                    this is the receipt graco stoller is not included           07:25 PM, 13th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           07:30 PM, 13th Feb                     User                    yes please do check           07:30 PM, 13th Feb                     User                    also it is by the name of my husband, khalid omar           07:31 PM, 13th Feb                   Mohammed                   ​we request you to share us the image of missing item           07:36 PM, 13th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           07:38 PM, 13th Feb                     User                             07:39 PM, 13th Feb                     User                    yes i’m still here, and by the way we did not yet received the items we ordered i just want to confirm if the picture i send you is still available because it is not included in the receipt sent to my husband’s email           07:40 PM, 13th Feb                     User                    we are just wondering why not included in the receipt you sent to his email           07:42 PM, 13th Feb                     User                    only 4 items           07:42 PM, 13th Feb                   Mohammed                   we want to inform you that the order (162795522 - - Graco Comfy Cruiser Click Connect Travel System  )will be deliver on Feb 17, 2021           07:45 PM, 13th Feb                     User                    are you sure sir? maybe it is in different receipt?           07:46 PM, 13th Feb                   Mohammed                   yes sir           07:46 PM, 13th Feb                   Mohammed                   it is WWD iteam and we can not deliver it with othewr iteam may it will gat damage           07:47 PM, 13th Feb                   Mohammed                   Is there anything else may I assist you?           07:49 PM, 13th Feb                     User                    i see so it is available ha? thank you so much for the reply           07:50 PM, 13th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095723