Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 11:52:05 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:21 PM, 13th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Mohammed, How may I help you?           03:22 PM, 13th Feb                     User                    The items which I receive is damaged           03:22 PM, 13th Feb                     User                    Why are you doing such noncence to the customer           03:24 PM, 13th Feb                     User                    Are you there           03:25 PM, 13th Feb                   Mohammed                   yes           03:27 PM, 13th Feb                   Mohammed                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.    At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the damaged product to us.           03:28 PM, 13th Feb                     User                             03:30 PM, 13th Feb                     User                    Credit the amount in my account and I Will purchase another via web           03:32 PM, 13th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:33 PM, 13th Feb                     User                    This is not the way to treat customer  , item are totally damaged           03:33 PM, 13th Feb                     User                             03:35 PM, 13th Feb                     User                    Yes pleasw           03:35 PM, 13th Feb                   Mohammed                   Please note that an exchange service is not currently available for Centrepoint products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at (800-6927) to book an appointment for receiving the product to be returned. 2- You can also book an appointment for receiving the product to be returned online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return . 3- You can visit the nearest branch of (Centrepoint/Splash) and return the product to the branch.           03:38 PM, 13th Feb                     User                    I have done the return already via online           03:40 PM, 13th Feb                     User                    How can i get money back           03:41 PM, 13th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           03:45 PM, 13th Feb                   Mohammed                   Thank you for confirming us.  With reference to the order id # 4534704264.  ​ We would like to inform you that your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:46 PM, 13th Feb                   Mohammed                   Is there anything else may I assist you?           03:49 PM, 13th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094364