Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 09:32:33 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello..trying to place an order on max app but payment page isn’t responding           01:19 PM, 11th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           01:21 PM, 11th Feb                     User                    Hello..trying to place an order on max app but payment page isn’t responding           01:23 PM, 11th Feb                   Mohammed                   We request you to try an other payment method and check the payment issue with bank           01:23 PM, 11th Feb                     User                    It’s not an issue with the bank..it’s the app..payment page just says in process and shows up blank           01:24 PM, 11th Feb                   Mohammed                   okay           01:25 PM, 11th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           01:25 PM, 11th Feb                     User                    Ok           01:25 PM, 11th Feb                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           01:27 PM, 11th Feb                     User                    Ok thanks           01:27 PM, 11th Feb                   Mohammed                   Do you have any other questions I can help you with?           01:29 PM, 11th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085968