Subject: Ticket Assigned - Conversation with Ticking Lantern
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 15:11:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Lantern Ticking  Lantern                    hello           06:58 PM, 10th Feb                   Bot                   أهلا مرة أخرى!           06:58 PM, 10th Feb                     Ticking  Lantern                    Hello good evening! I had placed my order on 8th feb at 8:50am .. when will my order get ready for collection?           06:58 PM, 10th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           07:00 PM, 10th Feb                     Ticking  Lantern                    Hello good evening! I had placed my order on 8th feb at 8:50am .. when will my order get ready for collection?           07:00 PM, 10th Feb                   Mohammed                   Can you please share with me your order number.           07:01 PM, 10th Feb                     Ticking  Lantern                    8234088919           07:01 PM, 10th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           07:05 PM, 10th Feb                     Ticking  Lantern                    okay           07:05 PM, 10th Feb                   Mohammed                   As I can see the order is already ready for pickup at this time. Please simply visit the store within today or tomorrow and collect your order.           07:07 PM, 10th Feb                   Mohammed                   Please show them the email/sms notification that you have received or the order confirmation email along with your ID proof to collect your order.           07:07 PM, 10th Feb                   Mohammed                   Also, please note due to COVID-19 guidelines the store timing is between 10am-7.30PM at this time across Kuwait.           07:07 PM, 10th Feb                     Ticking  Lantern                    okay thank you so much           07:09 PM, 10th Feb                   Mohammed                   Do you have any other questions I can help you with?           07:10 PM, 10th Feb                     Ticking  Lantern                    no thank you for helping...goodbye           07:10 PM, 10th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2083158