Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 15:38:07 +0000 (UTC)

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           07:17 PM, 08th Feb                   Bot                   Hi again!           07:17 PM, 08th Feb                     User                    I have been waiting for a delivery agent to collect my return order           07:17 PM, 08th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           07:19 PM, 08th Feb                     User                    hello           07:19 PM, 08th Feb                     User                    I have placed a return request over a 20 days ago and no one has come yet to collect it           07:20 PM, 08th Feb                     User                    I have called twice following up           07:20 PM, 08th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           07:21 PM, 08th Feb                     User                    sure one sec           07:22 PM, 08th Feb                     User                    9626917900           07:23 PM, 08th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           07:24 PM, 08th Feb                     User                             07:25 PM, 08th Feb                     User                    sure           07:25 PM, 08th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:25 PM, 08th Feb                     User                    please check the order date           07:26 PM, 08th Feb                     User                    whats taking so long?           07:26 PM, 08th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           07:29 PM, 08th Feb                     User                    sure           07:29 PM, 08th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:33 PM, 08th Feb                   Mohammed                   Do you have any other questions I can help you with?           07:35 PM, 08th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073525