Subject: Ticket Assigned - Conversation with Chugging Pen
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 14:58:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chugging Pen Chugging Pen                    Order number 9633814113           06:29 PM, 08th Feb                     Chugging Pen                    I need to replace item text print slip on slides size 34 to size 35           06:30 PM, 08th Feb                     Chugging Pen                    Are u there ?           06:33 PM, 08th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           06:34 PM, 08th Feb                     Chugging Pen                    My order number 9633814113           06:34 PM, 08th Feb                     Chugging Pen                    i need to make a replacement for one item           06:34 PM, 08th Feb                     Chugging Pen                    I need to replace item text print slip on slides size 34 to size 35           06:35 PM, 08th Feb                     Chugging Pen                    ?           06:36 PM, 08th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           06:37 PM, 08th Feb                     Chugging Pen                    Ok take your time           06:37 PM, 08th Feb                   Mohammed                   In the meantime, an exchange is not available at /www.maxfashion.com You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:38 PM, 08th Feb                     Chugging Pen                    I checked above and i will choose first option which is           06:40 PM, 08th Feb                     Chugging Pen                    You can let us know the name of the items and the order number, we will arrange for a return.           06:40 PM, 08th Feb                     Chugging Pen                    So the order number is 9633814113           06:41 PM, 08th Feb                     Chugging Pen                    and the item is replacment of item text print slip on slides size 34 to size 35           06:41 PM, 08th Feb                     Chugging Pen                    ?           06:45 PM, 08th Feb                   Mohammed                   please provide us the item which you want to return that we will create a return request for you           06:49 PM, 08th Feb                     Chugging Pen                    I need to replace item (text print slip on slides ) size 34 to size 35           06:49 PM, 08th Feb                   Mohammed                   we do not have replacment option           06:51 PM, 08th Feb                   Mohammed                   In the meantime, an exchange is not available at /www.maxfashion.com You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:51 PM, 08th Feb                     Chugging Pen                    Ok i want to return it           06:52 PM, 08th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           06:53 PM, 08th Feb                   Mohammed                   do you mean this (162865513 - - Text Print Slip-On Slides  )           06:53 PM, 08th Feb                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           06:55 PM, 08th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:57 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073343