Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 13:59:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good day           05:46 PM, 08th Feb                     User                    i have just received my order and i need to make a replacement           05:46 PM, 08th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           05:46 PM, 08th Feb                     User                    I need to make a replacement for one item           05:47 PM, 08th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           05:49 PM, 08th Feb                     User                    9633814113           05:52 PM, 08th Feb                   Mohammed                   In the meantime, an exchange is not available at https://www.maxfashion.com/ You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:55 PM, 08th Feb                   Mohammed                   Do you have any other questions I can help you with?           05:57 PM, 08th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073047