Subject: Ticket Assigned - Conversation with Bobbing Pizza
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 13:57:25 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bobbing Pizza Bobbing Pizza                    What do u mean u cannot exchange the item...it is not at all what is the picture           05:43 PM, 08th Feb                     Bobbing Pizza                    Can u pls reply in english           05:43 PM, 08th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           05:46 PM, 08th Feb                   Mohammed                   sorry for that sir           05:49 PM, 08th Feb                   Mohammed                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:53 PM, 08th Feb                   Mohammed                   Do you have any other questions I can help you with?           05:53 PM, 08th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2073034