Subject: Ticket Assigned - Conversation with Cold Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 11:19:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Fire Cold Fire                    Hii           02:49 PM, 07th Feb                     Cold Fire                    Anyone there??           02:50 PM, 07th Feb                     Cold Fire                    Heloo           02:51 PM, 07th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           02:51 PM, 07th Feb                     Cold Fire                    Hii           02:51 PM, 07th Feb                     Cold Fire                    i ordered one dress for my kid ,unfortunately its fit is not correct           02:52 PM, 07th Feb                     Cold Fire                    So I returned the product           02:52 PM, 07th Feb                     Cold Fire                    One guy from centr point comes and collect it           02:52 PM, 07th Feb                     Cold Fire                    now how can I get the refund           02:52 PM, 07th Feb                     Cold Fire                    I purchased through cash on delivery           02:53 PM, 07th Feb                     Cold Fire                    Helo Mohammed?           02:54 PM, 07th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           02:54 PM, 07th Feb                     Cold Fire                    I alredy sent u message           02:54 PM, 07th Feb                     Cold Fire                    Can u see my messages?           02:55 PM, 07th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           02:56 PM, 07th Feb                     Cold Fire                    Ok           02:56 PM, 07th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           03:00 PM, 07th Feb                     Cold Fire                    Ok           03:01 PM, 07th Feb                     Cold Fire                    wait           03:01 PM, 07th Feb                     Cold Fire                             03:01 PM, 07th Feb                     Cold Fire                    I think u got it           03:02 PM, 07th Feb                     Cold Fire                    U r taking soo much time           03:05 PM, 07th Feb                   Mohammed                   as we can see you have already create a return request,and our courier team will contact you with in 3-5 working days to collect the item           03:07 PM, 07th Feb                     Cold Fire                    It’s already collected           03:07 PM, 07th Feb                     Cold Fire                    That’s y am asking u did u see my messages           03:07 PM, 07th Feb                     Cold Fire                    But u r not replying           03:07 PM, 07th Feb                     Cold Fire                    I didn’t get any refund           03:08 PM, 07th Feb                     Cold Fire                    Thank you for your corporation..bii           03:09 PM, 07th Feb                   Mohammed                   With reference to the order id # 4533106655.  ​ We would like to inform you that your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           03:14 PM, 07th Feb                   Mohammed                   Do you have any other questions I can help you with?           03:15 PM, 07th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067466