Subject: Ticket Assigned - escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 13:40:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    Hi can i just cancel my order under 9631748007 because long time im waiting  already...           05:25 PM, 06th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           05:26 PM, 06th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           05:28 PM, 06th Feb                   Mohammed                   ​We would like to inform you that our courier partner tried to contact you on (971503110860) thrice on 3 different days but didn't receive any response from your end.           05:31 PM, 06th Feb                     User                    Pls... Because how any times i call already.. They tell they will deliver this day... I give also the updated address and mobile number but nobody call me           05:31 PM, 06th Feb                   Mohammed                   they will try to deliver it again as you gave them a new update           05:33 PM, 06th Feb                     User                    Yes i give a wrong number in the delivery but i call in your customer service to update the location and my mobile number for 3times also           05:34 PM, 06th Feb                     User                    Pls... Because if they cannot deliver it today or tomorrow i want to cancel and re order... Better right           05:35 PM, 06th Feb                     User                    pls give them my updated info... 0563110860 ,,, Dragonmart1 st10 bb gate           05:36 PM, 06th Feb                   Mohammed                   they will try to deliver it again as you gave them a new update           05:36 PM, 06th Feb                     User                    But the problem is i give my new info last 4days already but nobody call me until now           05:38 PM, 06th Feb                     User                    Thank you           05:38 PM, 06th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2063785