Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 15:35:24 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:21 PM, 05th Feb                   Bot                   Hi again!           07:21 PM, 05th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           07:21 PM, 05th Feb                     User                    I have ordered some stuff online           07:22 PM, 05th Feb                     User                    I want to change the size           07:22 PM, 05th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           07:22 PM, 05th Feb                     User                    Can I change it in store?           07:22 PM, 05th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           07:23 PM, 05th Feb                     User                    9632748407           07:23 PM, 05th Feb                     User                    I only want to change size for two shirts           07:24 PM, 05th Feb                   Mohammed                   we request you to provide us sometime to ckeck your order.           07:24 PM, 05th Feb                     User                    Ok           07:27 PM, 05th Feb                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (centerpoint/splash) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centerpoint/splash) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           07:28 PM, 05th Feb                   Mohammed                   Do you have any other questions I can help you with?           07:31 PM, 05th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:33 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060448