Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 14:24:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:53 PM, 04th Feb                     User                    my name is sara mumtaz           05:53 PM, 04th Feb                     User                    And i have issue regarding my two orders           05:54 PM, 04th Feb                     User                    6268315897           05:55 PM, 04th Feb                     User                    order number and           05:55 PM, 04th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           05:56 PM, 04th Feb                     User                    Ok the issue with these two orders is in one order there was an ink spot on one t shirt           05:57 PM, 04th Feb                     User                    I returned it but until now it’s coming return requested           05:57 PM, 04th Feb                     User                    order number6268315897           05:57 PM, 04th Feb                     User                    and the other order that i collected with order number6269916634 you guys have sent me wrong shorts           05:58 PM, 04th Feb                     User                             05:58 PM, 04th Feb                     User                    This is what i ordered           05:59 PM, 04th Feb                     User                             06:00 PM, 04th Feb                     User                    This is what I received           06:00 PM, 04th Feb                     User                    And now I cannot order anything else because I cannot go and collect the order due to new rules in KSA           06:01 PM, 04th Feb                     User                    And these issues are happening every now and then this might be the 6th or 7th time either the one item is missing in the set,or the cloth is dirty or the item is wrong           06:03 PM, 04th Feb                     User                    Are you there??           06:04 PM, 04th Feb                     User                    From last two months your service is bad           06:05 PM, 04th Feb                     User                    i had to return many items due to this issue           06:05 PM, 04th Feb                     User                    solve this issue now for me           06:05 PM, 04th Feb                   Mohammed                   We would like to inform you that your product will take 2-3 business days to reach our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:09 PM, 04th Feb                   Mohammed                   but for the order number 6269916634.           06:12 PM, 04th Feb                     User                    Yes           06:13 PM, 04th Feb                     User                    What about the 2nd order           06:13 PM, 04th Feb                   Mohammed                   request for more time to check that           06:14 PM, 04th Feb                   Mohammed                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (babyshop) store across the ksa.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the ksa. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:18 PM, 04th Feb                   Mohammed                   Are still with us?           06:21 PM, 04th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2057240