Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 12:48:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:21 PM, 04th Feb                   Bot                   Hi again!           04:21 PM, 04th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           04:22 PM, 04th Feb                     User                    I placed an order and they were delivered on Sunday but one shoe was too small for me so I called to make a return request           04:23 PM, 04th Feb                     User                    And I was told they will let somebody come for it. The next day I place an order for the same shoe but bigger size and was delivered on Wednesday.           04:24 PM, 04th Feb                   Mohammed                   could you provide us your order number that we can assist you.           04:24 PM, 04th Feb                     User                    
 4531710123           04:25 PM, 04th Feb                     User                    But they haven't come for it           04:26 PM, 04th Feb                     User                    The ones that were delivered Tuesday too I had similar issues with the sizes and I requested for a return and was told they will let somebody come for them.           04:27 PM, 04th Feb                     User                    But I just realized from my order history that they didn't make for the return request for some of the items.           04:28 PM, 04th Feb                     User                    4532162280 order number for the second itmes           04:29 PM, 04th Feb                   Mohammed                   We would like to inform you that our courier team will collect the item within 3-5 working days.           04:33 PM, 04th Feb                   Mohammed                   Are you still with us??           04:35 PM, 04th Feb                     User                    Yes        
    04:37 PM, 04th Feb                     User                    But he just called me that he will be delivering an order I placed yesterday. So why not take the things I want to return?           04:39 PM, 04th Feb                     User                    So please let me know if it's ok to give the return things to him when he delivers an order this evening           04:39 PM, 04th Feb                   Mohammed                   The return request has been created and the team will contact you as soon as possibel.           04:44 PM, 04th Feb                   Mohammed                   Are you still with us?           04:46 PM, 04th Feb                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:48 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/help
 desk/tickets/2056762