Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 11:14:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hii           02:49 PM, 04th Feb                   Mohammed                   Hi, Thank you for contacting us. How may I help you?           02:50 PM, 04th Feb                     User                    I’ve ordered one car seat with canopy. But when delivered canopy is missing. What should I do??           02:51 PM, 04th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           02:52 PM, 04th Feb                   Mohammed                   share us the iteam name as in the order, that we can assit you.           02:53 PM, 04th Feb                     User                    9632858316           02:54 PM, 04th Feb                     User                    Juniors Anne car seat with adjustable Canopy           02:55 PM, 04th Feb                     User                             02:56 PM, 04th Feb                   Mohammed                   we apologize for inconvinnce caused that you have recive incomplete item and we have create a return request and our courier team will contact you to collect the item as soon as possibel.           02:57 PM, 04th Feb                     User                    But can I get new if returned??           02:58 PM, 04th Feb                   Mohammed                   as per return policy we can only able to return the item.           02:59 PM, 04th Feb                   Mohammed                   and the refund will be process,thank you for your understanding and coorpration.           03:00 PM, 04th Feb                     User                    How will be the refund.. will it come to my credit card?           03:02 PM, 04th Feb                   Mohammed                   The refund will be to your bank account.           03:04 PM, 04th Feb                     User                    I used credit card.. and within how many days can expect refund??           03:06 PM, 04th Feb                   Mohammed                   The refund will be within 2-15 days.           03:08 PM, 04th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056301