Subject: New Reply Received - Re: Forgot your password?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 09:44:50 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Forgot your password?  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response. I have reinstalled the app but I still get the same error.  Here are the following details you have asked for;</div>
<div dir="auto"><br></div>
<div dir="auto">1. Screenshot attached </div>
<div dir="auto">2. App Version 7.7</div>
<div dir="auto">3. Android version 10</div>
<div dir="auto">4. Registered email address - <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> </div>
<div dir="auto">5. country of access - U.A.E </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 14 Jan 2021, 4:19 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div>Hi,</div>
<div><br></div>
<div>
<span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span><br>
</div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version</div>
<div>3. Android/iOS Version or Browser name</div>
<div>4. Registered email address</div>
<div>5. Country of access </div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043183935278'>Screenshot_20210117-133116_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985254