Subject: Ticket Assigned - Conversation with athira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 16:24:43 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with athira athira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  athira Bot:  Hi Athira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528695736 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433451439            08:07 PM, 14th Jan                   Mohammed                   H,.ithank you for contacting us.           08:09 PM, 14th Jan                     athira                    Hi           08:09 PM, 14th Jan                     athira                    I ordered from centrepoint app           08:09 PM, 14th Jan                     athira                    And i did credit card payment           08:09 PM, 14th Jan                     athira                    Now ive gotten message saying order was not processed successfully           08:09 PM, 14th Jan                     athira                    Helloo ???           08:11 PM, 14th Jan                   Mohammed                   could you please share with us your order number?           08:11 PM, 14th Jan                     athira                    4528695736           08:12 PM, 14th Jan                   Mohammed                   could you please give me some time to check the order           08:13 PM, 14th Jan                     athira                    Sure           08:13 PM, 14th Jan                   Mohammed                   thank you           08:16 PM, 14th Jan                     athira                    Yea           08:17 PM, 14th Jan                     athira                    ??           08:17 PM, 14th Jan                   Mohammed                   We would like to inform you that your payment for the order 4528695736 and 4528694778 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 4528704101 .  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           08:20 PM, 14th Jan                     athira                    So is my order confirmed and will be delivered in full ?           08:21 PM, 14th Jan                   Mohammed                   yes your order confirmed           08:21 PM, 14th Jan                     athira                    Okay           08:21 PM, 14th Jan                     athira                    Alright thank you so much           08:22 PM, 14th Jan                     athira                    So theres no issue ?           08:22 PM, 14th Jan                   Mohammed                   thank you for shopping with us.           08:22 PM, 14th Jan                     athira                    Thanks           08:22 PM, 14th Jan                   Mohammed                   It’s great to know that we’re making you happy – this makes all our efforts worthwhile.   We’re here to build the best online shopping experience for you and it’s always encouraging to hear positive feedback.           08:23 PM, 14th Jan                     athira                    Cool           08:23 PM, 14th Jan                   Mohammed                   Have a great time.           08:24 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987657