Subject: Ticket Assigned - Conversation with meera
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 16:01:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with meera meera                    Bot:  Hi again! Bot:  Please enter your name Customer:  meera Bot:  Hi Meera ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:40 PM, 14th Jan                     meera                    Ok           07:41 PM, 14th Jan                   Mohammed                   Hi meera,thank you for contacting us.           07:43 PM, 14th Jan                   Mohammed                   may i know how can i help you           07:43 PM, 14th Jan                     meera                    Hi  can you please help me to cancel my click and collect ordee           07:44 PM, 14th Jan                   Mohammed                   could you please share with me your order idea?           07:45 PM, 14th Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           07:48 PM, 14th Jan                     meera                    Yess           07:48 PM, 14th Jan                     meera                    9627733981           07:48 PM, 14th Jan                   Mohammed                   we request you for more time to check your order.           07:51 PM, 14th Jan                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the store or email , we request you to inform him to cancel the delivery.           07:53 PM, 14th Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           07:56 PM, 14th Jan                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:59 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987598