Subject: New Reply Received - Re: Forgot your password?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 10:54:44 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Forgot your password?  Ticket comment <div dir="auto">Sir/mam<div dir="auto"><br></div>
<div dir="auto">Thank you for responding. I followed all the steps you have mentioned and yet it still isn't signing in . I have actually tried that more than twice . Do tell me the solution.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 14 Jan 2021, 12:43 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Simna,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address.</div>
<div>3. Check your registered email inbox/spam folder.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div><br></div>
<div>Please do not hesitate to write back to us if the issue still persists. We will be happy to investigate further.</div>
<div><br></div>
<div>We hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985254