Subject: na
From: OMAR ZUBARIYA <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>
Date: Wed, 6 Jan 2021 09:33:17 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Ticket ID: 1937552 
Order Date: Nov 26, 2020 
Order ID: [ callto:9609916371 | 6247434827 ] 
Return AWB: 46385407154 
Total Order Value: SAR967.00 

Issue Description: This KSA order has been placed on Nov 26, 2020 and the tracking shows delivered since 11/28/20 . Customer is complaining regarding the refund for the return items as per the customer she has returned 5 items. However, in the hybris the refund is Not processed . 

Following are the items for which the refund is not processed. 

[ callto:1. 162459409 | 1.  ] 161837026 - - Juniors Great Value Table Printed Jog Pants and the cost of the item is SAR27.00 . 
[ callto:2. 162392159 | 2.  ] 160827705 - - Juniors Striped Textured Beanie Cap and the cost of the item is SAR10.00. Qty 2. 
[ callto:3. 162635601 | 3.  ] 162671566 - Juniors - Juniors Striped Beanie Cap with Rolled-Up Hem and the cost of the item is SAR5.00. 
4. 160827707 - - Juniors Striped Cap and Long Sleeves and the cost of the item is SAR5.00. 

Case History: ​Customer is with us since Sep 2020 and customer has three completed order with us for the total amount of AED 718.75. 

Customer History: 

Assistance Required: Request you to provide a refund approval of AED 199.25 so that we can close this case. 

Thank you for your help! 

Regards,