Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 15:35:35 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dears,<br>
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Kindly note that the order is already under return process.<br>
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Best regards. 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/1/2021 6:01 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1946209] - Delivery<br>
 
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">AWB:SD000816200</div>

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<div dir="ltr">Please advise how the AWB is pending for 7 days. Customer was contacted on Dec 29, 2020, they received the call and delivery was not arranged with her and instead it was marked as "No answer".</div>

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<div dir="ltr">Please try arranging this delivery with customer on priority.</div>

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<div dir="ltr">@Saad/aessam: Need your assistance in this case to get the delivery arranged the items are still pending to be returned.</div>

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<div dir="ltr">Thank you for your help!</div>

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<div dir="ltr">Regards,</div>

<div dir="ltr">Centrepoint Support Team</div>

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<blockquote class="freshdesk_quote">On Sat, 2 Jan at 4:33 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

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<div dir="ltr"><span class="separator">AWB:SD000816200</span></div>

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<div dir="ltr"><span class="separator">Kindly advice us how this case happend due to customer replay the calls and their was no replay from courier team for customer calls.</span></div>

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<div dir="ltr"><span class="separator">Regards,<br>
M.Murshed</span></div>

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<span class="separator">On Sat, 2 Jan at 12:58 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
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Problem Statement: Deliver follow up<br>
Order Date :Dec 23, 2020<br>
Order ID:6257252806<br>
Tracking ID:SD000816200<br>
Assistance Required:Urgent Deliver</span></span></div>

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<span class="separator"><span class="separator">Issue Description: The order was shipped from our side on 12/23/20  but till now the order has not delivered to the customer due to no answer from  courier team for the customer calls and the customer said he answer the calls. so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
M.Murshed</span></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946209