Subject: Ticket Assigned - Conversation with rain rio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:30:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rain rio rain rio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rain rio Bot:  Hi Rain Rio ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8222695064 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550498938            01:41 PM, 17th Dec                     rain rio   
                  Ok           01:41 PM, 17th Dec                     rain rio                    Waiting           01:41 PM, 17th Dec                   Nikhil                    Hi Rain, Thank you for contacting us. My name is Nikhil.           01:41 PM, 17th Dec                   Nikhil                    How may I help you with your order id 8222695064?           01:42 PM, 17th Dec                     rain rio                    Hi.  I received a mail abt my order           01:42 PM, 17th Dec                     rain rio                    Confirmed then later on not processed           01:42 PM, 17th Dec                     rain rio                    What is the status actually           01:42 PM, 17th Dec                   Nikhil                    We'd like to confirm you that order 8222695064 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authoriz
 ed transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:44 PM, 17th Dec                   Nikhil                    Instead of this order id 8222695094 thi shas been placed successfully.           01:44 PM, 17th Dec                   Nikhil                    It is In-Progress.           01:44 PM, 17th Dec                     rain rio                    Yes           01:44 PM, 17th Dec                   Nikhil                    Is there anything else I can help you with?           01:44 PM, 17th Dec                     rain rio                    Then it's confirmed?           01:44 PM, 17th Dec                     rain rio                    Like i have an outstanding order?           01:45 PM, 17th Dec                     rain rio                    And it's good to go?           01:45 PM, 17th De
 c                     rain rio                    ???           01:46 PM, 17th Dec                     rain rio                    Hello           01:47 PM, 17th Dec                     rain rio                    There??           01:47 PM, 17th Dec                   Nikhil                    Yes, the order has been placed successfully and you will received the order with in 2-3 business days.           01:48 PM, 17th Dec                   Nikhil                    Is there anything else I can help you with?           01:48 PM, 17th Dec                   Nikhil                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:54 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886530