Subject: Ticket Assigned - Conversation with suraj naik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:30:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suraj naik suraj naik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suraj naik Bot:  Hi Suraj Naik ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550893588            10:56 AM, 17th Dec                   Ishan                   Hi Suraj, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           10:57 AM, 17th Dec                     suraj naik                    Hi ishan           10:57 AM, 17th Dec                     suraj naik                    Actually 8218452118 is my order no. And one the items were canceled due to out of stock ...           10:58 AM, 17th Dec                     suraj naik                    they told me that they will refun my money... but until now I didn’t receive any refund           10:58 AM, 17th Dec                     suraj naik                    Now its almost 20 days now           10:59 AM, 17th Dec                     suraj naik                    Can you please give me a update on this           10:59 AM, 17th Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           11:00 AM, 17th Dec                     suraj naik                    Okay           11:00 AM, 17th Dec                   Ishan                   We would like to inform you that the refund amount of KWD 1.5 with respect to the order id 8218452118 has already been processed from our side on in your my credit account.     You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.centrepointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:03 AM, 17th Dec                     suraj naik                    But it was supposed to be credited to my account... RIGHT??           11:05 AM, 17th Dec                   Ishan                   We are extremely sorry to say that we will not be able to refund your amount into your account as we have already initiated the refund in your my credit account.           11:10 AM, 17th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           11:11 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885772