Subject: Ticket Assigned - Conversation with jaya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:30:34 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaya jaya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jaya Bot:  Hi Jaya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509110472 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jaya, Thank you for contacting us. My name is Rehan. How may I help you? Customer:  Hi Rehan, I had placed a return request with customer service team few days back, which has still not been collected Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Order# 961379120499990001 Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused. Agent:  We would like to inform you that you will be receiving the link on your registered email id, kindly open that link and fill the required details in it. After filling the details, our courier team will contact you to collect your return items. Customer:  I have been waiting for such link since 22nd November and have not received after multiple follow ups Agent:  We request you please check in this email id "[email-masked]" and please check in your Spam box for  the link. Agent:  We are not getting a response from you. Are we still connected? Customer:  yes this is my email ID, and there is no email in the junk/spam box as well Agent:  As you have not received the link so we will now cancel your return request and raise a new return request for your items. Customer:  ok Agent:  Please hold on so we will again raise a return request for your items Agent:  Thank you for your patience. Agent:  We have forwarded your issue to our concern team and raised a return request for your order. We would like to inform you that you will be receiving the link on your registered email id, kindly open that link and fill the required details in it. After filling the details, our courier team will contact you to collect your return items. Customer:  order# 9613791204 Agent:  Please be assured we have raised a return request for the same items from this order 9613791204 Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jaya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jaya, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hi Ishan Customer:  I had placed a return request for 2 of my orders and they were collected as well on 13th December Customer:  I got an email today saying that the return requests have been cancelled. I did not request any cancellation Agent:  Kindly share us with the order id in order to assist you better Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  Order # 9620196706 and # 9619846651 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  ok Agent:  Please note for your refund amount, we have escalated the issue to the relevant team and will get back to you as soon as possible. Customer:  ok Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jaya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:12 AM, 17th Dec                     jaya                    /startOver           09:16 AM, 17th Dec                   Bot                   يرجى إدخال اسمك           09:16 AM, 17th Dec                     jaya                    /startOver           09:16 AM, 17th Dec                   Bot                   يرجى إدخال اسمك           09:16 AM, 17th Dec                     jaya                    /startOver           09:17 AM, 17th Dec                   Bot                   يرجى إدخال اسمك           09:17 AM, 17th Dec                   Mohammad                    مرحبا جيا ، معك شفيق كيف يمكنني مساعدتكم؟           09:31 AM, 17th Dec                   Ishan                   Hi Jaya, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           09:31 AM, 17th Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           09:33 AM, 17th Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:35 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885534