Subject: Ticket Assigned - Conversation with shuvra sankar chowdhury
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:30:36 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shuvra sankar chowdhury shuvra sankar chowdhury                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shuvra sankar chowdhury Bot:  Hi Shuvra Sankar Chowdhury ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8222675351 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8222675357 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  
 Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565688968            11:43 AM, 17th Dec                   Ishan                   Hi Shuvra, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           11:44 AM, 17th Dec                     shuvra sankar chowdhury                    ys           11:44 AM, 17th Dec                     shuvra sankar chowdhury                    i hv paid but didnot get any confirmation from centerpoint           11:45 AM, 17th Dec                     shuvra sankar chowdhury                    r u there           11:47 AM, 17th Dec                   Ishan                   I apologise for the late response and the inconvenience caused to you.           11:47 AM, 17th Dec                   Ishan                   We'd like to confirm to you that the order has not been placed successfully as the payment from your bank has been unsucc
 essful.           11:47 AM, 17th Dec                   Ishan                   Please note that the transaction has not been authorised nor captured by us. We advise you to please contact your bank regarding your recent transaction.           11:47 AM, 17th Dec                   Ishan                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:47 AM, 17th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           11:48 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885917