Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:30:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 b
 usiness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565057644            10:02 AM, 17th Dec                     hello                    Ok           10:03 AM, 17th Dec                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           10:03 AM, 17th Dec                     hello 
                    Not refund           10:04 AM, 17th Dec                     hello                    I unable to place my order           10:04 AM, 17th Dec                     hello                    Payment           10:04 AM, 17th Dec                     hello                    Since yesterday i I try to payment but its not working for me           10:05 AM, 17th Dec                   Ishan                   We apologise for the inconvenience caused to you.           10:05 AM, 17th Dec                   Ishan                   We would like you to clear the cookies of your browser if that doesn't work out try placing the same order through our app.           10:06 AM, 17th Dec                   Ishan                   If you still face the same issue please provide us the following details on [email-masked] 1. App Version 2. Android/iOS Version 3. Screenshot of the issue. 4. Registered email address.           10:06 AM, 17th Dec                     hello      
               Im trying from your app only           10:07 AM, 17th Dec                   Ishan                   We request you to please send us the above mentioned required details describing your proper issue on [email-masked].           10:10 AM, 17th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           10:14 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885601