Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:29:44 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507782654            01:46 AM, 17th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           01:48 AM, 17th Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:50 AM, 17th Dec                     hello                    Hello           01:52 AM, 17th Dec                     hello                    Sorry to make you wait Mr. Mohammed           01:53 AM, 17th Dec                     hello                    I am awaiting on a refund for a order cancelled from your side  side           01:53 AM, 17th Dec                     hello                             01:53 AM, 17th Dec                     hello                             01:54 AM, 17th Dec                   Mohammad                   we apologies           01:54 AM, 17th Dec                   Mohammad                   please let me check that for you.           01:54 AM, 17th Dec                     hello                    Kindly advise the timeline as it's more than 15 days as advised in your terms and conditions..           01:54 AM, 17th Dec                     hello                    No worries on the Apologies...           01:55 AM, 17th Dec                   Mohammad                   We apologies as i can see the items were cancelled by the system           01:57 AM, 17th Dec                   Mohammad                   refund for AED 19.80 already initiated on 29/11/20 with the transaction id 169999990040021410           01:58 AM, 17th Dec                   Mohammad                   the amount will take 2-15 business days to be reflect back in you account.           01:58 AM, 17th Dec                     hello                    Okay. Great I will wait few more days than.           01:58 AM, 17th Dec                   Mohammad                   Thanks for understanding nad cooperation           01:58 AM, 17th Dec                   Mohammad                   IS there anything else I can help ?           01:59 AM, 17th Dec                     hello                    Thank you for your swift response..           01:59 AM, 17th Dec                   Mohammad                   welcome           01:59 AM, 17th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:59 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885215