Subject: New Reply Received - Re: Welcome to Shoemart!
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 04:42:43 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Welcome to Shoemart!  Ticket comment <div dir="auto">Thank you but till when im going to wait for the items that i ordered which is im going to return due to not exactly the size that i ordered</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 1 Jan 2021, 20:16 Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt;line-height:normal" dir="ltr"><span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi</span></div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for shopping
with us.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Currently, you may
exchange Shoe Mart items in any Shoemart store within 14 days from
the collection/delivery date providing that the item is available in the store.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Products that have a
manufacturing issue cannot be exchanged, however, a return and refund can be
done.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>You can return online
purchases through the below three channels:</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">You can contact our
customer support team on (800-74636278)‎ ) to book a return and to be notified of the
refund amount based on our return policy.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">You can now drop off
your Shoemart  returns at any Shoemart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>You can also book the
return online. You can log into your account and go to Order History. Click on
"Order number". From that page, you can see an option to return an
item. Just click on the box and follow the instructions.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in
touch with us for further assistance.</div>
<div style='margin-bottom:0.0001pt;line-height:normal;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<div style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div><span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">The Support Team</span></div>
</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944884