Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 05:27:41 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Guest                    Customer:  sruthi Bot:  Hi , what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407826195 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543138081            09:15 AM, 02nd Jan                   hamza                   Hi Dear, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you!           09:15 AM, 02nd Jan                     Guest                    my order is not delivered yet           09:18 AM, 02nd Jan                     Guest                    its placed on 28th Dec           09:18 AM, 02nd Jan                     Guest                    9407826195           09:18 AM, 02nd Jan                     Guest                    if it is not delivered today , kindly cancel it and refund the amount           09:18 AM, 02nd Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:20 AM, 02nd Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:23 AM, 02nd Jan                   hamza                   Is there anything else I can assist you with?           09:23 AM, 02nd Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:27 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5534645