Subject: Note Added - [#5492153] Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 16:00:28 +0000

Hi ,    Hck Alrai added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5492153    Subject:  Conversation with User   Requester: Faris    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Hakeem</div>
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<div class="MsoNormal">Kindly check below customer complain and do the needful ASAP.</div>
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<div class="MsoNormal" style="line-height:105%"><b><span style="color:#1F497D">Best Regards,</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><b><span style="color:#1F497D">Amir Abel Fattah</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">Furniture DTL Al Rai</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">Home Centre - Kuwait</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">M +965 66027052</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F"><a href="http://www.homecentre.com/" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span></div>
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<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 01, 2023 1:00 PM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;; Hckmgr Alrai &lt;[email-masked]&gt;; Hck Alrai &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5492153] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
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Please assist us with this.<br>
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Issue description: The customer purchased item from Rai store but the item has been damaged after assembling it, so please check and advise.<br>
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Customer's name: Ahmed Faris Tabila<br>
Customer's contact number: 55501019<br>
Store name: Rai area<br>
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Thanks for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Best regards.</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Tue, 27 Dec, 2022 at 11:03 PM
<span class="separator">, Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Dear Amir ,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Kindly call the customer to sort it out ,
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>From: Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 12:02 PM<br>
<b>To:</b> Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5492153] - Conversation with User</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
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Please assist us with this.<br>
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Issue description: The customer purchased item from Rai store but the item has been damaged after assembling it, so please check and advise.<br>
<br>
Customer's name: Ahmed Faris Tabila<br>
Customer's contact number: 55501019<br>
Store name: Rai area<br>
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Thanks for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Fri, 23 Dec at 11:41 AM
<span class="separator">, Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Please assist us with this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Issue description: The customer purchased item from Rai store but the item has been damaged after assembling it, so please check and advise.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Store name: Rai area</span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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