Subject: Ticket Assigned - Digital Wallet Balance unable to use.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Dec 2022 06:58:16 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Digital Wallet Balance unable to use. Dear Team,

Please note that the following customer came to our store with a digital wallet balance of AED 369/- on December 08th,

When we tried to use it at that time, Customer was unable to receive OTP & we called the customer service and they advised to wait 48 hours for resolution.

Further they informed us that this particular customer order and the return issue is escalated on priority.

However, when the customer again tried to use the same on 21st December, her wallet balance showed zero.

She is claiming that she never used the said amount of AED 369/-

All the relevant details are below with the current Wallet balance screen shot and Customer Contact details..

Please assist to resolve this issue ...

Customer Name : Dr. Nahed
Customer Contact No: 055 - 1589729 (Linked with digital wallet)
Order No: 9404193643
Refund Amount - AED 369/-
Refund Date : 08th December

Thanks & Regards,
Mafaz
CP - ZAHIA CC
STORE CODE - 21479
052 8987238
052 8987092

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5507070