Subject: Note Added - [#5001889] NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 11:49:05 +0000

Hi ,    Sonam Tamang added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001889    Subject:  NEED ESCALATION   Requester: nazia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Dear All,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We have called the customer and this case is resolved.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best regards,</span></div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Faraz Lohani</a><br>
<b>Sent: </b>Wednesday, 21 December 2022 2:44 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Sonam Tamang</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Jainul Ameer Mohammed Hussain</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Jaquiline Guzman</a>; <a href="mailto:[email-masked]" rel="noreferrer">Babyshop</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Mayank Lodha</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a><br>
<b>Subject: </b>RE: [#5001889] - NEED ESCALATION</div>

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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM3FDD4E0524844D0FB733F1D599CEF251" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sonam Tamang</span></a>,</span></div>
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<span lang="EN-US">Email ID : <span class="cslistvalue"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span><span class="cslistvalue"></span>
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<div class="MsoNormal"><span lang="EN-US">Thankyou,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sonam Tamang &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 2:12 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Faraz,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We have been trying to reach the customer but the customer is not reachable. Can you please share the e-mail ID of the customer so that we can contact her?</span></div>
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<div class="MsoNormal"><span lang="EN-US">The number you shared is not working .</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best regards,</span></div>
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<span lang="EN-US"><img width="239" height="203" style="width:2.4895in;height:2.1145in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODIxMjc5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WireMNBhzg3tqqQl4ZhZlupYnVAvjljI12J6PvDiRtc" data-id="2044008212792"></span><span lang="EN-US"></span>
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<b><span lang="EN-US">From: </span></b><span lang="EN-US"><a href="mailto:[email-masked]" rel="noreferrer">Faraz Lohani</a><br>
<b>Sent: </b>Wednesday, 7 December 2022 1:06 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Sonam Tamang</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Jainul Ameer Mohammed Hussain</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Jaquiline Guzman</a>; <a href="mailto:[email-masked]" rel="noreferrer">Babyshop</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Mayank Lodha</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a><br>
<b>Subject: </b>RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM1F22CF773F8445C8AFFE65E0E4622E3E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sonam Tamang</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Nazia Tabassum </span></div>
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<div class="MsoNormal"><span lang="EN-US">+971563990438 </span></div>
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<div class="MsoNormal"><span lang="EN-US">Thankyou,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sonam Tamang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 1, 2022 8:12 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Jainul,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please share the contact details. </span></div>
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<div class="MsoNormal"><span lang="EN-US">Best regards,</span></div>
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<b><span lang="EN-US">From: </span></b><span lang="EN-US"><a href="mailto:[email-masked]" rel="noreferrer">Jainul Ameer Mohammed Hussain</a><br>
<b>Sent: </b>Wednesday, 30 November 2022 4:10 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Faraz Lohani</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Jaquiline Guzman</a>; <a href="mailto:[email-masked]" rel="noreferrer">Babyshop</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Mayank Lodha</a>; <a href="mailto:[email-masked]" rel="noreferrer">Sonam Tamang</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a><br>
<b>Subject: </b>RE: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM7EB5163BE8104F16B5FA31AD24D00D16" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sonam Tamang</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check and do the needful…</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best Regards!</span></div>
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<div class="MsoNormal"><span lang="EN-US">Jainul Hussain</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 27, 2022 2:16 PM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5001889] - NEED ESCALATION</span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Dear Team<br>
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<strong><span style="font-family:-apple-system">The customer confirmed not reiving the order and it's already marked as collected he waiting for the refund as well Kindly check and advise</span></strong><b><br>
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Problem Statement: Cancellation Click &amp; Collect<br>
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Order Date: Sep 27, 2022<br>
Order ID: 9587976988<br>
Store Code: Babyshop21014<br>
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Issue Description: The customer requested cancellation and is still order Ready for pickup Kindly do the needful <br>
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Regards,<br>
CS Team Sohaib Ahmed</span><span lang="EN-US"></span>
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