Subject: New Reply Received - Digital Wallet Balance unable to use.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 12:41:15 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Digital Wallet Balance unable to use.  Ticket comment <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style="font-size:12pt;margin:0px;color:black;background-color:white" class="FluidPluginCopy"><span style="margin:0px;background-color:white" class="ContentPasted0">Dear
 Mr. Ismail,</span></span>
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<span style="margin:0px;background-color:white" class="ContentPasted0">Please note that the below customer visited the store yesterday, and as explained to you still the shukran account is not working and unable to use the digital wallet balance, We have saved
 the transaction in cash due to customer satisfaction,</span>
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<span style="margin:0px;background-color:white" class="ContentPasted0">Kindly revert the digital wallet balance of AED 369/- from the said account in order to obtain finance approval...</span>
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<span style="margin:0px"><b class="ContentPasted0">Thanks &amp; Regards,</b></span>
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<b class="ContentPasted0">Mafaz</b>
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<div style="font-size:12pt;font-family:Calibri, Arial, Helvetica, sans-serif;margin:0px;color:black">
<span style="margin:0px"><b class="ContentPasted0">CP - ZAHIA CC</b></span>
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<div style="font-size:12pt;font-family:Calibri, Arial, Helvetica, sans-serif;margin:0px;color:black">
<span style="margin:0px"><b class="ContentPasted0">STORE CODE - 21479</b></span>
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<span style="margin:0px"><b class="ContentPasted0">052 8987238</b></span>
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<span style="font-size:12pt;font-family:Calibri, Arial, Helvetica, sans-serif;margin:0px;color:black"><span style="margin:0px"><b class="ContentPasted0">052 8987092</b></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: cp zcc &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 28, 2022 4:40 PM<br>
<b>To:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Devender Singh &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Shanmugham Swaminathan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: New comment - [#5507070] Digital Wallet Balance unable to use.
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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">Dear Mr. Ismail,</span>
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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">Please note that the below customer visited the store yesterday, and as explained to you still the shukran account is not working
 and unable to use the digital wallet balance, We have saved the transaction in cash due to customer satisfaction,</span>
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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">Kindly revert the digital wallet balance of AED 369/- from the said account in order to obtain finance approval...</span>
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<span style="font-size:12pt"><b>Thanks &amp; Regards,</b></span>
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<b>Mafaz</b>
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<span style="font-size:12pt"><b>CP - ZAHIA CC</b></span>
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<span style="font-size:12pt"><b>STORE CODE - 21479</b></span>
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<span style="font-size:12pt"><b>052 8987238</b></span>
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<span style="font-size:12pt"><b>052 8987092</b></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 26, 2022 5:43 PM<br>
<b>To:</b> cp zcc &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Devender Singh &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Shanmugham Swaminathan &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#5507070] Digital Wallet Balance unable to use.</font>
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<div style="margin-top:0px; margin-bottom:0px; color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div style="margin-top:0px; margin-bottom:0px">There is a new comment in the ticket submitted by cp zcc to HelpCPAE</div>
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Comment added by : Ismail Alisaheb<br>
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Comment Content: <br>
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<div class="x_x_MsoNormal">Hi Team,</div>
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<div class="x_x_MsoNormal">Shukran Id: 1800000220787695 update the mobile number <b>
<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>056-1697155</span></b><b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'> </span></b>in digital-wallet system,</div>
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<div class="x_x_MsoNormal">Customer will get otp to mobile: <b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>056-1697155</span></b><b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'> 
</span></b>and email: <b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></b><b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif'></span></b>
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<div class="x_x_MsoNormal">Request to please search with Shukran id (1800000220787695) to get the balance and complete the transaction in pos.</div>
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<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Book Antiqua",serif; color:black'>Regards,</span></div>
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<span lang="en-AE"><img width="87" height="38" id="x_x_Picture_x0020_1" data-id="2044007989494" alt="A picture containing text, clipart

Description automatically generated" style="width:.9027in; height:.3958in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk4OTQ5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Oodgp988_EgtiOanYMGnu7SUWFBOuariX4VA8TrtcXI"></span><span lang="en-AE" style="font-size:12.0pt"></span>
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<b><span style="color:black">Ismail Alisaheb</span></b><span style="color:black"></span>
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<span style="font-size:10.0pt; color:black">Sr. Developer
</span>| <span style="font-size:10.0pt; color:black">Retail Squad</span> </div>
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<span style='font-size:13.0pt; font-family:"Wingdings 2"; color:black'>(</span><span style="font-size:10.0pt; color:black"> :
</span><span style="color:black">+</span><span style="font-size:10.0pt; color:black">971 566213619</span>
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<div class="x_x_MsoNormal"><span style="font-size:10.0pt; color:black">Landmark Group HQ, Dubai, UAE.</span></div>
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<div class="x_x_MsoNormal"><span lang="en-AE"><a href="http://www.landmark.digital" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 26, 2022 5:09 PM<br>
<b>To:</b> Devender Singh &lt;[email-masked]&gt;; Ismail Alisaheb &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Shanmugham Swaminathan &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#5507070] Digital Wallet Balance unable to use.</div>
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<div><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by cp zcc to HelpCPAE</span></div>
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Comment added by : cp zcc<br>
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<span class="x_x_elementtoproof"><span style="font-size:12.0pt; color:black; background:white">Dear Ismail,</span></span><span style="font-size:12.0pt; color:black">
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<span class="x_x_elementtoproof"><span style="font-size:12.0pt; color:black; background:white">Thank you for the prompt response..</span></span><span style="font-size:12.0pt; color:black">
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<span class="x_x_elementtoproof"><span style="font-size:12.0pt; color:black; background:white">Customer says, </span></span><span class="x_x_contentpasted0"><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>She
 would like to have the OTP in the same mobile if it is possible,</span></span><span style="font-size:12.0pt; color:black">
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>If not alternate no she has given me is</span><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>
<b>056-1697155</b></span><b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'> </span></b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>which you can use to link the Shukran card which has her refund
 amount ..</span> </div>
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<b><span style="font-size:12.0pt; color:black">Thanks &amp; Regards,</span></b><span style="font-size:12.0pt; color:black">
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<b><span style="font-size:12.0pt; color:black">Mafaz</span></b><span style="font-size:12.0pt; color:black">
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<b><span style="font-size:12.0pt; color:black">CP - ZAHIA CC</span></b><span style="font-size:12.0pt; color:black">
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<b><span style="font-size:12.0pt; color:black">STORE CODE - 21479</span></b><span style="font-size:12.0pt; color:black">
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<b><span style="font-size:12.0pt; color:black">052 8987238</span></b><span style="font-size:12.0pt; color:black">
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<b><span style="font-size:12.0pt; color:black">052 8987092</span></b><span style="font-size:12.0pt; color:black">
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 26, 2022 3:37 PM<br>
<b>To:</b> cp zcc &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Devender Singh &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Shanmugham Swaminathan &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#5507070] Digital Wallet Balance unable to use. </span>
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Comment added by : Ismail Alisaheb<br>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Order #</span><span style="font-size:9.5pt; font-family:Consolas; color:red">9404193643</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> return
 to below shukran id which still has balance. May be customer purchase the order on below shukran Id</span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>1800000220787695 =</span><span style="font-size:9.5pt; font-family:Consolas; color:red">
</span><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>AED 369/- balance</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>Emai_id:
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[email-masked]</a></span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>But the customer enquiring mobile number 055 – 1589729 which  is linked to</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Shukran Id  1800000357943454  = zero balance.</span></div>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Emai_id:
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[email-masked]</a> </span></div>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Please replay us to which mobile number we need to update Shukran Id- 1800000220787695 =</span><span style="font-size:9.5pt; font-family:Consolas; color:red">
</span><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>AED 369/- balance, So that customer can get OTP.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>When customer comes to store please search with above shukran Id (</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>1800000220787695</span><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>)
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<span style='font-size:10.0pt; font-family:"Book Antiqua",serif; color:black'>Regards,</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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Description automatically generated" style="width:.9027in; height:.3958in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk4OTQ5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.n_lVCNYcDS5T9AnEK_grJOkvpeCjxrlBH1WrdugiRdE"></span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>Ismail Alisaheb</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:black'>Sr. Developer
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<span style='font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:black'>Retail Squad</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<span style='font-size:13.0pt; font-family:"Wingdings 2"; color:black'>(</span><span style='font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:black'> :
</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>+</span><span style='font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:black'>971 566213619</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:black'>Landmark Group HQ, Dubai, UAE.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><a href="http://www.landmark.digital" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a>
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<div class="x_x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>From: cp zcc &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, December 26, 2022 3:03 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Devender Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Ismail Alisaheb
 &lt;[email-masked]&gt;; Shanmugham Swaminathan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Digital Wallet Balance unable to use.</span></div>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>Dear Team,</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>Please note that the following customer came to our store with a digital wallet balance of AED 369/- on December
 08th,</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>When we tried to use it at that time, Customer was unable to receive OTP &amp; we called the customer service and they advised to
 wait 48 hours for resolution.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>Further they informed us that this particular customer order and the return issue is escalated on priority.</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>However, when the customer again tried to use the same on 21<sup>st</sup> December, her wallet balance showed zero. </span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>She is claiming that she never used the said amount of AED 369/-</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>All the relevant details are below with the current
<b>Wallet balance screen shot</b> and <b>Customer Contact details</b>..</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>Please assist to resolve this issue ...</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>Customer Name : Dr. Nahed</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>Customer Contact No: 055 - 1589729 (Linked with digital wallet)</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>Order No: 9404193643</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>Refund Amount - AED 369/-</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:#ED5C57'>Refund Date : 08<sup>th</sup> December</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>Thanks &amp; Regards,</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>Mafaz</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>CP - ZAHIA CC</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>STORE CODE - 21479</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Segoe UI",sans-serif; color:black'>052 8987238</span></b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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