Subject: Note Added - [#5001889] NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 21:36:59 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001889    Subject:  NEED ESCALATION   Requester: nazia    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMFF4F5133FEB24B07BB8007C8FA5CC6A9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please cross check with customer once again &amp; process the refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 20 December 2022 9:33 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5001889] - NEED ESCALATION</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund approval\<br>
Order Date: Sep 27, 2022<br>
Order ID: 9587976988<br>
Store Code: Babyshop21014</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amount::AED170.27</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer requested cancellation and STATUS IS Pickup complete Kindly check and advise<br>
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The case escalated on ticket ID 5001889 but we have received no response from the SPOC team<br>
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The customer confirmed not receiving the order and it's already marked as collected he waiting for the refund as well Kindly check and advise<br>
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Regards,<br>
CS Team Sohaib Ahmed</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5001889:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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