Subject: Ticket Assigned - Conversation with Kishor Kambli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 05:33:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kishor Kambli Kishor Kambli                    Hi           08:39 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:39 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Kishor Kambli , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:39 AM, 26th Dec                     Kishor Kambli                    1           08:39 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:39 AM, 26th Dec                     Kishor Kambli                    9406802182           08:40 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002367    You can also easily track your order from My Account > Order History.             08:40 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:40 AM, 26th Dec                     Kishor Kambli                    2           08:40 AM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:40 AM, 26th Dec                     Kishor Kambli                    1           08:40 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:40 AM, 26th Dec                     Kishor Kambli                    [email-masked]           08:40 AM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:40 AM, 26th Dec                   hamza                   Hi Kishor, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you!           08:41 AM, 26th Dec                     Kishor Kambli                    Hamza Gd mrng           08:41 AM, 26th Dec                     Kishor Kambli                    How many more days are you trying to fool me with my order delivery?           08:42 AM, 26th Dec                     Kishor Kambli                    Can you put me to your higher manager ease?           08:42 AM, 26th Dec                   hamza                   We sincerely apologize for any inconvenience caused,           08:43 AM, 26th Dec                     Kishor Kambli                    How many times are you going to apologize?           08:43 AM, 26th Dec                   hamza                   Thank you for sharing your concern. Please allow me a moment to check this for you.           08:44 AM, 26th Dec                   hamza                   We would like to inform you as we checked that your order is out of delivery now .our courier partner will contact you on +971557918002 , however we request you to confirm your number with us to assist you further.           08:47 AM, 26th Dec                     Kishor Kambli                    Very poor service           08:47 AM, 26th Dec                     Kishor Kambli                    Nobody calls           08:47 AM, 26th Dec                     Kishor Kambli                    It's the correct number           08:48 AM, 26th Dec                   hamza                   Please confirm with us your phone number is it +971557918002 ?           08:48 AM, 26th Dec                     Kishor Kambli                    Correct           08:48 AM, 26th Dec                   hamza                   We assure you that our courier will deliver you order by today and they will contact you on your phone number +971557918002 , you can track your order on this link shorturl.at/rAHUX with you tracking number FP122222002367           08:50 AM, 26th Dec                     Kishor Kambli                    Above tracking is fake           08:50 AM, 26th Dec                     Kishor Kambli                             08:51 AM, 26th Dec                     Kishor Kambli                    See for yourself           08:51 AM, 26th Dec                     Kishor Kambli                    This is from the link provided           08:51 AM, 26th Dec                   hamza                   Please note that you tracking number FP122222002367 we request to use it           08:53 AM, 26th Dec                     Kishor Kambli                    What's the problem?           08:53 AM, 26th Dec                     Kishor Kambli                    Can you tell me please?           08:53 AM, 26th Dec                   hamza                   You tracking number FP122222002367           08:54 AM, 26th Dec                     Kishor Kambli                    Saying out for delivery           08:55 AM, 26th Dec                     Kishor Kambli                    Last 2 days also its roaming around dubai and not getting delivered           08:56 AM, 26th Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:57 AM, 26th Dec                     Kishor Kambli                    Daily I am getting this same msg           08:58 AM, 26th Dec                   hamza                   Is there anything else I can assist you with?           09:02 AM, 26th Dec                     Kishor Kambli                    I need my parcel           09:02 AM, 26th Dec                   hamza                   If You order not deliver by today please contact with us           09:08 AM, 26th Dec                     Kishor Kambli                    Last 4 days I am doing the same.           09:09 AM, 26th Dec                   hamza                   Your order is out of delivery will reach you by today Is there anything else I can assist you with?           09:17 AM, 26th Dec                     Kishor Kambli                    Thanks.Pls ensure order is delivered today.Pls share contact number of delivery guy           09:17 AM, 26th Dec                   hamza                   We appreciate your patience.           09:20 AM, 26th Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:21 AM, 26th Dec                   hamza                   Please note the contact number of the delivery agent is not available at the moment they will contact please wait for some time they will contact you on +971557918002           09:23 AM, 26th Dec                     Kishor Kambli                    OK           09:24 AM, 26th Dec                   hamza                   Is there anything else I can assist you with?           09:24 AM, 26th Dec                     Kishor Kambli                    Can you pride me with your mobile no/direct contact no.Every time I contact there is a different person online and I have to tell the whole story again.Incase of failure I need to contact you as you have put so much efforts           09:25 AM, 26th Dec                   hamza                   I am really sorry for what you had to go through And I want yo to make sure that we will do the best to get your order soon delivered           09:26 AM, 26th Dec                   hamza                   I will escalate and forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:29 AM, 26th Dec                   hamza                   We sincerely apologize for any inconvenience caused,           09:29 AM, 26th Dec                   hamza                   Is there anything else I can assist you with?           09:29 AM, 26th Dec                     Kishor Kambli                    No thanks           09:31 AM, 26th Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:31 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5505674