Subject: New Reply Received - Re: Sorry, your order was not processed=0A
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 18:00:27 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: Sorry, your order was not processed
  Ticket comment <div>I just want to inform that your shipment courrer is very bad. They arrived with my location and leave without any calling my contact number then suddenly i received messege that arrived but office close. I hope it will be understood that your courier is i responsible. Thank u<br><br>
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<div>On Thu, Dec 22, 2022 at 6:12 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3366089917"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr"><div dir="ltr">Hi Ashari,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9406715962  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9406718921.<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>
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<div style="margin-top:0px">Thank You,<div id="yiv3366089917yqtfd64493" class="yiv3366089917yqt2040585201 yQTDBase">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Splash </span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490399