Subject: New Reply Received - Payment charged incorrectly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 08:23:57 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Payment charged incorrectly  Ticket comment <div>
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<div dir="auto">You have not released the amount from your end because the bank is still saying the same. Screenshot of the bank’s message below:</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzc0ODEyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Z98hCsQ83zlHXpmHi6IxOwUht9-yew1oE5u4BNV7IxU" data-id="2044007748129" style="max-width: 100%"></div>
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<div dir="auto">This is ridiculous and I think I’m going to have to start complaining on social media about your customer service now. </div>
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<div dir="auto">The amount is not that big but my problem is with your customer service. Very slow and zero results. </div>
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<div>On Wed, 21 Dec 2022 at 5:10 PM Afifa Shoaib &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">That is what I have been repeatedly saying. I already talked to the bank and they will only release the funds once you send me an email stating the following: </div>
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<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">1. Authorisation ID</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">2. Mentioning that the amount can be released from hold. </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">3. Last 4 digits of my debit card</div>
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<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">Once you send me an email stating the above, I will send them a screenshot of it. They will not release it without it. I even attached a screenshot of the bank’s message for you in my emails. </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">I am sorry but this entire process has been very frustrating and I have tried to be calm with you but this is not helpful at all. All I have been getting are robotic emails. </div>
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<div dir="auto" style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">Please let me know if you can not help me so that I can raise this issue on other platforms. </div>
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<div dir="ltr" class="gmail_attr">On Wed, 21 Dec 2022 at 4:56 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Afifa,<br><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br></font>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank you for contacting us,</font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br></font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We apologize for the inconvenience caused.</font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br></font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We would like to inform you that <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline!important;color:rgb(24,50,71)' dir="ltr">transaction has been void which means it has been released from our end and this is the authorization code 598031 and amount has been processed to same the card from which you have placed the order.  We request to raise an objection with your bank now they will assist with the refund.</span></font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br></font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Feel free to contact us if you need further assistance.</font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br></font></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><font dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank You,<br>Centrepoint Support Team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5438880