Subject: Ticket Assigned - Conversation with Mary
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 06:19:04 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mary Mary                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mary Bot:  Hi mary, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477221902            09:44 AM, 21st Dec                   hamza                   Hi Mary, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you!           09:48 AM, 21st Dec                     Mary                    hi good morning           09:48 AM, 21st Dec                     Mary                    I would just like ask how to complain about the products a bought last month           09:48 AM, 21st Dec                     Mary                    honestly .. I bought 2 shoes from max last month .. the other one got destroyed the day after i received it.           09:49 AM, 21st Dec                     Mary                    the other one got destroyed 2 weeks after i bought it.           09:50 AM, 21st Dec                     Mary                    any possible chance i can do a complain about it ?           09:50 AM, 21st Dec                     Mary                    now i am scared buying from max anymore because of this incident happen           09:50 AM, 21st Dec                   hamza                   Could you please share your order number so that I can assist you further?           09:52 AM, 21st Dec                     Mary                    sure           09:53 AM, 21st Dec                     Mary                    4694219551.           09:53 AM, 21st Dec                     Mary                    i swear i am not lying about it.  because i was planning to buy 1 shoes from you today .. But as i've said i'm in doubt buying from you guys anymore bacause of what happen           09:54 AM, 21st Dec                   hamza                   We sincerely apologize for any inconvenience caused,           09:58 AM, 21st Dec                   hamza                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products           09:58 AM, 21st Dec                     Mary                    but it's not a good experience for your customers you know .. I spared money and trusted your brand .. but turns out i'm scared on buying from your brand anymore           10:00 AM, 21st Dec                     Mary                    instead of buying more from your brand. I have trust issues now on the quality of your items.           10:01 AM, 21st Dec                     Mary                    the main problem of the shoes is the heels of it.. It broke so easily. seems like it's not made properly ..           10:03 AM, 21st Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check if we can create return request at this time and will get back to you by your email address           10:10 AM, 21st Dec                   hamza                   Is there anything else I can assist you with?           10:13 AM, 21st Dec                     Mary                    i hope to hear from you because this is not a good feedback from your items i may say.           10:13 AM, 21st Dec                     Mary                    no that's it. I just hope i'll hear something from your team. Thank you anyhow           10:13 AM, 21st Dec                   hamza                   Our team will contact you soon enough to solve your issue           10:15 AM, 21st Dec                     Mary                    Thank you.. I'll wait then.. Have a blissful day ahead.           10:15 AM, 21st Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5487188