Subject: Note Added - [#5371102] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 19:51:49 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5371102    Subject:  Feedback or suggestions   Requester: Amani Abu-Shindi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">HI Jessie,</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Wajeeha</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 9:16 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5371102] - Feedback or suggestions<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMFFC8384A93B44B83B02990CEF93FBC27" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Wajeeha Arshi</span></a>
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<div class="MsoNormal">Can we go ahead and take the item back for refund?</div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.925in;height:.4in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzYxNzYzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oL3lyXt1i4PG2amlv2K2m82BaKnO_xJp9qGGLHqzy7I" data-id="2044007617633" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 7, 2022 9:42 AM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5371102] - Feedback or suggestions</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Defective ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">kindly update</span></div>
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Problem Statement:  Defective item replacement approval<br>
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Order Date : Nov 21, 2022<br>
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Order ID: 1701640179<br>
Tracking ID: 42726158425<br>
Assistance Required: Defective Item Received<br>
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Issue Description: Customer emailed us informing that he/she received the item on 22/11/2022but the item which they received is defective customer also provided us the picture of damaged item. <br>
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Now customer is asking for return/replacement and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
zai </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 2 Dec at 10:52 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Defective ITEM<br>
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Problem Statement:  Defective item replacement approval<br>
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Order Date : Nov 21, 2022<br>
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Order ID: 1701640179<br>
Tracking ID: ​42726158425<br>
Assistance Required: Defective Item Received<br>
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Issue Description: Customer emailed us informing that he/she received the item on 22/11/2022but the item which they received is defective customer also provided us the picture of damaged item. <br>
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Now customer is asking for return/replacement and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">zai </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 29 Nov at 4:40 PM
<span class="separator">, Amani Abu-Shindi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Get
<a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 29, 2022 2:00:03 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5371102] - Feedback or suggestions </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Amani, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can
 investigate further and assist you accordingly with this.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Thank You,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 29 Nov at 10:25 AM
<span class="xseparator">, Amani Abu-Shindi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi I ordered an ottoman and received it last week. Here is the order number Order# 1701640179. There is alittle place of the fabric that is down and I am afraid it will be more down
 after using it. I dont know what can we do in this situation will you replace it with a new one? Another thing I was surprised that the same bench I bought is now 24 OMR and when I bought it it was 32 OMR. You were sending out messages that the best sale is
 coming for you and I thought that this is the best price I can get. Anyhow thank you and looking forward to hearing from you soon. Regards, Amani</span></div>
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