Subject: Ticket Assigned - Conversation with Mohamad Kasawi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 07:21:34 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamad Kasawi Mohamad Kasawi                    Hey           10:57 AM, 20th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:57 AM, 20th Dec                   MAX UAE whatsapp bot                    Hello Mohamad Kasawi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:57 AM, 20th Dec                     Mohamad Kasawi                    1           10:57 AM, 20th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:57 AM, 20th Dec                     Mohamad Kasawi                    9405935934           10:58 AM, 20th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC121622001399    You can also easily track your order from My Account > Order History.             10:58 AM, 20th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:58 AM, 20th Dec                     Mohamad Kasawi                    2           10:58 AM, 20th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:58 AM, 20th Dec                     Mohamad Kasawi                    1           10:58 AM, 20th Dec                   MAX UAE whatsapp bot                   Please enter your email address           10:58 AM, 20th Dec                     Mohamad Kasawi                    [email-masked]           10:59 AM, 20th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:59 AM, 20th Dec                   hamza                   Hi Mohamad, My name is Hamza.Thank you for contacting us. I will be happy to help you!           11:00 AM, 20th Dec                     Mohamad Kasawi                    Hello           11:01 AM, 20th Dec                     Mohamad Kasawi                    I was supposed to get my order four days ago but still didn’t receive it, and I called you guys yesterday and i was told that i will be contacted from the shipping company but no one called           11:02 AM, 20th Dec                   hamza                   Could you please confirm  is this  your phone number +971527428049?           11:06 AM, 20th Dec                     Mohamad Kasawi                    Yes           11:06 AM, 20th Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver the order to you asap           11:09 AM, 20th Dec                     Mohamad Kasawi                    I am even not getting any tracking link or notification that if the order will be delivered or no           11:11 AM, 20th Dec                   hamza                   We will get back to you asap,We appreciate your patience.           11:14 AM, 20th Dec                   hamza                   Do you want anything else I can assist you with?           11:16 AM, 20th Dec                     Mohamad Kasawi                    No, thanks, but I really hope the problem to be solved today           11:17 AM, 20th Dec                   hamza                   We will sort this out ASAP           11:20 AM, 20th Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5483222