Subject: Ticket Assigned - Conversation with Maria Obaidi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 06:15:13 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Obaidi Maria Obaidi                    1           09:45 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:45 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Hello Maria Obaidi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:45 AM, 20th Dec                     Maria Obaidi                    1           09:45 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:45 AM, 20th Dec                     Maria Obaidi                    9405939363           09:48 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009467621    You can also easily track your order from My Account > Order History.             09:48 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:48 AM, 20th Dec                     Maria Obaidi                    2           09:48 AM, 20th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:48 AM, 20th Dec                     Maria Obaidi                    1           09:48 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:48 AM, 20th Dec                     Maria Obaidi                    [email-masked]           09:48 AM, 20th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:48 AM, 20th Dec                   hamza                   Hi Maria, My name is Hamza.Thank you for contacting us. I will be happy to help you!           09:50 AM, 20th Dec                     Maria Obaidi                    Sir yesterday i also contact  counterpoint the told me that my order arrived till 10 Pm but I didn't receive it yet           09:52 AM, 20th Dec                     Maria Obaidi                             09:52 AM, 20th Dec                     Maria Obaidi                             09:52 AM, 20th Dec                     Maria Obaidi                    Shows undelivered           09:52 AM, 20th Dec                     Maria Obaidi                    What's the problem           09:53 AM, 20th Dec                     Maria Obaidi                    ?           09:53 AM, 20th Dec                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:53 AM, 20th Dec                     Maria Obaidi                    For sure you can check           09:53 AM, 20th Dec                   hamza                   Could you please confirm is this your correct phone number +971508033897?           09:56 AM, 20th Dec                     Maria Obaidi                    Yes           09:58 AM, 20th Dec                     Maria Obaidi                    We are in Emirates Humanitarian city           09:58 AM, 20th Dec                     Maria Obaidi                    And we are refugees from Afghanistan           09:58 AM, 20th Dec                   hamza                   We sincerely apologize for any inconvenience caused,           09:59 AM, 20th Dec                     Maria Obaidi                    This is one of my friend number because here we can't have emirates numbers           09:59 AM, 20th Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           09:59 AM, 20th Dec                     Maria Obaidi                    Yea i need it the most please send i confirm you here           10:00 AM, 20th Dec                     Maria Obaidi                    In this cammp we can't contact direct to delivery boy the bring the item and give it to the security           10:01 AM, 20th Dec                   hamza                   We will update the same with our courier partner to hand over the order to the security           10:03 AM, 20th Dec                   hamza                   Do you want anything else I can assist you with?           10:04 AM, 20th Dec                     Maria Obaidi                    Ok please send it urgent it my baby boy birthday and his colthes there with you           10:04 AM, 20th Dec                     Maria Obaidi                    It's his first birthday           10:05 AM, 20th Dec                   hamza                   We will do our best soon enough, We appreciate your patience.           10:05 AM, 20th Dec                   hamza                   Do you want anything else I can assist you with?           10:07 AM, 20th Dec                     Maria Obaidi                    Can you please tell when i will receive my order           10:08 AM, 20th Dec                     Maria Obaidi                    ?           10:09 AM, 20th Dec                   hamza                   We will escalate the issue after closing the chat and our concerned team will get back to you ASAP           10:13 AM, 20th Dec                     Maria Obaidi                    Ok thanks           10:13 AM, 20th Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5482999