Subject: Ticket Assigned - Conversation with Maram
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 05:50:02 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maram Maram                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi maram, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:32 AM, 20th Dec                     Maram                    Hello           09:34 AM, 20th Dec                   hamza                   Hi(Customer name), Thank you for contacting us. How may I help you?           09:34 AM, 20th Dec                     Maram                    Please open return tab for order 9405171476           09:35 AM, 20th Dec                   hamza                   Hi Maram, My name is Hamza.Thank you for contacting us. I will be happy to help you!           09:35 AM, 20th Dec                     Maram                    I need to return everything but the status doesn't show return items           09:35 AM, 20th Dec                     Maram                    Ok please update the page so I can return my items           09:36 AM, 20th Dec                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:36 AM, 20th Dec                   hamza                   Could you please confirm that you return all the items from this order ?           09:38 AM, 20th Dec                     Maram                    No I have not because the app doesn't allow it           09:38 AM, 20th Dec                     Maram                    Why don't you ever understand first time???           09:38 AM, 20th Dec                     Maram                    I can't return because the option isn't there!!!           09:39 AM, 20th Dec                     Maram                    The return tab is not there           09:39 AM, 20th Dec                     Maram                    Am I clear?           09:39 AM, 20th Dec                     Maram                    There is no option to return           09:39 AM, 20th Dec                     Maram                    I need to return everything but I can't select Return items           09:40 AM, 20th Dec                     Maram                    There is no option to return           09:40 AM, 20th Dec                     Maram                    There is no option to return           09:40 AM, 20th Dec                     Maram                    Do you get it?           09:40 AM, 20th Dec                   hamza                   Please be assured as we have now escalated this issue to our concerned team to create return request for the items           09:40 AM, 20th Dec                     Maram                    How long will it take to be updated?           09:41 AM, 20th Dec                   hamza                   We will get back to you via your email address within one hour           09:43 AM, 20th Dec                   hamza                   Do you want anything else I can assist you with?           09:45 AM, 20th Dec                   hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:49 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5482926