Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 05:04:20 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Delivery  Ticket comment <div>The order is not cancelled, it appears as PLACED (see screenshot) and the 4 times I’ve spoken with your customer service agents since I placed the order they “guaranteed” that they were putting in a complaint to the warehouse to expedite shipping and that I would get it the next day.. I’m still waiting!!</div>
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<div>Those calls are recorded.</div>
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<div>I’ve attached the screenshot that shows this is the THIRD TIME I purchase the item and no one can explain how or why your system doesn’t work and it later shows as cancelled without any explanation or notification.</div>
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<div>Even right now 8:54am if I try to buy it again, your system shows there are FIVE pieces available and my money would be accepted with no issue only to have my order never arrive again.</div>
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<div>This is fraudulent FALSE ADVERTISING and a deceptive way for a company that sells things for children to do business.<br><br>I have attached evidence of this case.</div>
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<div>So, I want the item I’ve spent all this time and energy paying Babyshop for 3 times delivered in my house after all the distress I have had to put up with.</div>
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<div>If you have a problem with the way you do business (clearly!) you need to fix your inventory management and have the phone customer service people NOT LIE to customers. </div>
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<br><img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzI4NjA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MFl7H4l01pUsjLTxN0XtN6dt_ZSzJqa3kl_bbuf5f_w" data-id="2044007286073"><img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzI4NjA3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2oAP-BsKMfD047qtPdMwASRXKVNHGq1aKzBh9g_yw5M" data-id="2044007286074"><br><div dir="ltr">Best Regards,<div>Carla Grifo</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Dec 16, 2022, at 6:54 AM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Carla,</div>
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<div>Hi,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that the order number: 9405406562 has been canceled before we captur the amount.</div>
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<div dir="ltr">Please note that the transaction has only been authorized and not captured.</div>
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<div dir="ltr">If a transaction is not captured, the amount will be reversed back to the card within 7-10 days working days.</div>
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<div dir="ltr"> You can also contact your bank to confirm the same information.</div>
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<span dir="ltr">Feel free to get in touch with us anytime you need help.</span><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Babyshop </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5468055