Subject: New Reply Received - Re: Unable to access app or website in AU
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 11:08:03 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: Unable to access app or website in AU  Ticket comment <div>Tried it all didn't work. It is not even showing up in play store.</div>
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<div id="yMail_cursorElementTracker_1670582199892">Email-  [email-masked]</div>
<div id="yMail_cursorElementTracker_1670582209398">Country of access - Australia</div>
<div id="yMail_cursorElementTracker_1670582224605">Device - iPhone and 1 plus</div>
<div id="yMail_cursorElementTracker_1670582236330">App version - 9.9</div>
<div id="yMail_cursorElementTracker_1670583963647">System ver- 10.0.1 OxygenOS and IOS 16.1.2</div>
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<div>On Fri, Dec 9, 2022 at 3:58 PM, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7961118092"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr"><div dir="ltr">Hi Dear,<br><br>​Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<div id="yiv7961118092yqtfd24759" class="yiv7961118092yqt8246716021">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Max </span>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5437260